The Effect of Training and Competence on Employee Performance With Work Motivation As A Mediation Variable At Bank Negara Indonesia, Jambi Branch
DOI:
https://doi.org/10.38035/ijam.v5i1.2200Keywords:
Training, Competence, Work Motivation, Employee Performance, Banking.Abstract
Facing the increasingly competitive banking industry, organizations are required to improve the quality of their human resources through effective training, competency development, and increased work motivation to achieve optimal performance. This study aims to analyze the effect of training and competency on employee performance, with work motivation as a mediating variable, at Bank Negara Indonesia's Jambi Branch. This study used a quantitative approach with a survey method. The population in this study was all 76 employees of Bank Negara Indonesia's Jambi Branch. Given the relatively small population, the entire population was used as the research sample. Data collection was conducted through questionnaires using a Likert scale. Data analysis used Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results showed that training had a positive and significant effect on employee work motivation and performance. Competence had a positive and significant effect on employee work motivation and performance. Work motivation had a positive and significant effect on employee performance. Furthermore, work motivation was proven to mediate the effect of training and competency on employee performance. These findings indicate that improving the quality of employee training and competency can increase work motivation, which ultimately impacts employee performance.
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