The Influence of Democratic Leadership Style and Motivation on Employee Competence and Its Implications For The Quality of Public Services in The Regional Financial and Asset Agency of West Tanjung Jabung Regency

Authors

  • Surayya Surayya Batanghari University, Jambi, Indonesia
  • M. Zahari Batanghari University, Jambi, Indonesia
  • Osrita Hapsara Batanghari University, Jambi, Indonesia

DOI:

https://doi.org/10.38035/ijam.v4i2.1284

Keywords:

Democratic Leadership Style, Motivation, Competence, Quality of Public Services

Abstract

The purpose of this study is to examine the impact of motivation and democratic leadership style on competency. the impact of motivation and democratic leadership style on public service excellence. how proficiency affects the caliber of public services. the impact on the caliber of public services of democratic leadership and competence-based incentive. The West Tanjung Jabung Regency's Regional Finance and Asset Agency in Indonesia's Jambi Province is where this study was carried out.  Both primary and secondary data were utilized in this investigation.  86 individuals who utilized services at the West Tanjung Jabung Regency's Regional Finance and Asset Agency made up the study's population. A sample of the total population was taken because there were less than 100 people.  Saturated sampling, often known as the census method, was the sample strategy employed.  Descriptive and verification analysis of the data were done using Path Analysis and the Partial Least Squares (PLS) method.  SmartPLS 3.0 software used to help process the data. The study's findings indicated that the democratic leadership style was successfully used. The level of motivation among employees to complete their task was deemed strong. Employee proficiency was rated as high. Likewise, the community's public services were rated as having a high level of quality. According to the study's findings, democratic leadership motivation and style meaningfully and favorably affect the caliber and proficiency of public services.  By using a democratic leadership style, public services may be created with greater quality and staff competency. In a similar vein, strong job motivation maximizes the quality of public services and enhances individual competency. Additionally, it has been demonstrated that a key element affecting service quality is personnel competency.  Additionally, competence functions as a mediating variable, enhancing the impact of motivation and democratic leadership style on the caliber of public services. This suggests that enhancing employee competency can amplify the beneficial effects of both factors in initiatives to raise the caliber of public services.

References

Alkaff, A., & Khusnul Hasanah, L. (2022). Pengaruh Gaya Kepemimpinan Demokratis terhadap Kualitas Pelayanan PDAM (Perusahaan Daerah Air Minum) di Kabupaten Bondowoso. Jurnal Paradigma Madani, 8(2), 46–54. https://doi.org/10.56013/jpm.v8i2.1128

Arikunto, Suharsimi. 2007. “Prosedur Penelitian Suatu Pendekatan Praktek, Edisi Revisi”. Rineka Cipta : Jakarta.

Djunaedi, R. N., & Gunawan, L. (2018). Pengaruh gaya kepemimpinan demokratis terhadap kinerja karyawan. Jurnal Performa: Jurnal Manajemen Dan Start-up Bisnis, 3(3), 400–408.

Alyusri, M. F., & Nasution, J. (2020). Pengaruh Kompensasi Finansial Dan Motivasi Intrinsik Terhadap Kepuasan Kerja Pegawai Pada Kantor Dinas Koprasi Umkm Kota Medan. 135–144.

Anggraini, F. D., & Ermawati, K. C. (2024). Pengaruh Gaya Kepemimpinan Terhadap Motivasi Kerja Dan Kualitas Pelayanan Di Hotel Horaios Malioboro. Jurnal Nusantara (Jurnal Ilmiah Pariwisata Dan Perhotelan), 7(1), 11–18.

Aria, D., & Atik, N. (2018). Manajemen Pelayanan Publik. Depublish.

Bayu, M., Putro, S., Wajdi, F., & Surakarta, U. M. (2024). The Influence Of Work-Life Balance And Work Ethic On Employee Performance Employee Performance With Job SaAsfacAon As An Intervening Variable Pengaruh Work-Life Balance Dan Etos Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Interv. Management Studies and Entrepreneurship Journal, 5(1), 2651–2659. http://journal.yrpipku.com/index.php/msej

Furima, S., Subijanto, & Indrawati, M. (2024). Pengaruh Kompetensi SDM dan Pengembangan Karier Terhadap Kualitas Pelayanan Publik Yang Di Mediasi Oleh Kinerja Pegawai (Studi Pada Kantor Badan Pendapatan Daerah Kab. Kaimana). Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-Commerce, 3(2), 517–538.

Ghozali, I., & Latan, H. (2015). Partial Least Squares Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0. Badan Penerbit, Universitas Diponegoro Semarang.

Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the academy of marketing science, 40(3), 414-433.

Jaspin, S. W., Ruslan, M., & Sapiri, M. (2021). Pengaruh Gaya Kepemimpinan Transformasional, Budaya Kerja Dan Komitmen Terhadap Kepuasan Kerja Anggota Polri Bidpropam Polda Sulawesi Selatan. Indonesian Journal of Business and Management, 3(1), 58–65. https://doi.org/10.35965/jbm.v3i1.588

Kuruway, M. (2021). Pengaruh Kepemimpinan, Motivasi Dan Kepuasan Kerja Terhadap Kinerja Pegawai Pada Kantor Sekretaris Daerah Kabupaten Mappi. Jurnal Ekonomi Manajemen Sistem Informasi, 3(1), 85–92. https://doi.org/10.31933/jemsi.v3i1.698

Lufitasari, S., Saepudin, A., & Kurniawati, K. (2023). Pengaruh Kompetensi Sumber Daya Manusia Dan Kualitas Pelayanan Publik Terhadap Kepuasan Masyarat Pada Dinas Badan Pengelola Pendapatan Daerah Kota Cimahi. Equilibrium?: Jurnal Ilmiah Ekonomi, Manajemen Dan Akuntansi, 12(2), 151. https://doi.org/10.35906/equili.v12i2.1519

Maulana, R. B. (2016). pengaruh Motivasi Kerja, Pendidikan Dan Pelatihan (Diklat), Dan Disiplin Kerja Terhadap Kompetensi Pegawai Dan Kinerja Pegawai. Jurnal Riset Dan Bisnis Managment, 4(3), 247–256.

Mitang, B. B., & Kiha, E. K. (2019). Analisis Pengaruh Gaya Kepemimpinan Demokratis dan Kompensasi terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Variabel Intervening (Studi Kasus pada Pegawai Dinas Kesehatan Kabupaten Timor Tengah Utara). Inspirasi Ekonomi, 4(2), 41–60.

Moenir, H. A. . (2016). Manajemen Pelayanan Umum di Indonesia. Bumi Aksara.

Northouse, P. (2013). Kepemimpinan Jakarta: Indeks.

Robbins, P., & Judge, T. (2017). Organizational Behaviour. Salemba Empat.

Rulianti, E. (2023). Pengaruh Motivasi Kerja , Lingkungan Kerja dan Pengembangan Karier Terhadap Kepuasan Kerja Karyawan. 6(1), 849–858.

Sedarmayanti. (2017). Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipi. Refika Aditama.

Siti Faridzah, N. P., Sahid, S., & Othman, N. (2021). Kesan Faktor Motivasi dan Faktor Hygiene terhadap Kepuasan Pekerja dalam Kalangan pekerja Usahawan MADA. Jurnal Dunia Pendidikan, 3(2), 54–71. https://myjms.mohe.gov.my/index.php/jdpd/article/view/13498

Sudirman, Hapsara, O., & Zahari. (2020). Metode Penelitian Kuantitatif. Magnum Pustaka Utama.

Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung?: ALFABETA.

Pranata, S. P. (2022). The Influence of Lecturer Competence, Lecturer Creativity, and Utilization of E-Learning Media (E-MTU) on Student Understanding at Universitas Mahkota Tricom …. Enrichment: Journal of Management. https://doi.org/https://doi.org/10.35335/enrichment.v12i2.564

Talle, A. (2016). Pengaruh Motivasi Terhadap Kualitas Pelayanan Pada Unit Layanan Pengadaan Kabupaten Mamuju Utara. Jurnal Katalogis, 4(4), 201–210.

Timpe, A. Dale. 2002. Memotivasi Pegawai. Jakarta: PT. Elex Media Komputindo.

Wilis, Y. (2022). Pengaruh Produktivitas Kerja Dan Motivasi Pegawai Terhadap Kualitas Pelayanan Publik Di Kantor Camat Kepenuhan Kabupaten Rokan Hulu. Universitas Islam Riau.

Zahari, M. et al. 2022. Manajemen SDM (Strategi organisasi bisnis modern). Nusa Tenggara Barat: Seval Literindo Kreasi.

Downloads

Published

2025-09-19

How to Cite

Surayya, S., Zahari, M., & Hapsara, O. (2025). The Influence of Democratic Leadership Style and Motivation on Employee Competence and Its Implications For The Quality of Public Services in The Regional Financial and Asset Agency of West Tanjung Jabung Regency. International Journal of Advanced Multidisciplinary, 4(2), 365–380. https://doi.org/10.38035/ijam.v4i2.1284

Issue

Vol. 4 No. 2 (2025): International Journal of Advanced Multidisciplinary (July - September 2025)

Section

Articles

License

Copyright (c) 2025 Surayya Surayya, M. Zahari, Osrita Hapsara

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish their manuscripts in this journal agree to the following conditions:

  1. The copyright on each article belongs to the author(s).
  2. The author acknowledges that the International Journal of Advanced Multidisciplinary (IJAM) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
  3. Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the International Journal of Advanced Multidisciplinary (IJAM).