Evaluation of The Use of The Mobile JKN Application to Improve Outpatient Online Registration at Jampangkulon Hospital

Authors

  • Hera Silvia Politeknik Piksi Ganesha, Bandung, Indonesia
  • Erix Gunawan Politeknik Piksi Ganesha, Bandung, Indonesia

DOI:

https://doi.org/10.38035/ijam.v3i1.550

Keywords:

National Health Insurance, Online Registration, Mobile JKN

Abstract

The Mobile JKN application, a groundbreaking innovation by BPJS Kesehatan, empowers national health insurance participants to conduct various service transactions online, including registering for outpatient treatment at health facilities. Many patients have not taken advantage of the ease of online registration through Mobile JKN because they do not understand how to use it and lack education related to Mobile JKN online registration, so they choose the manual method. This study aimed to evaluate the effectiveness of the Mobile JKN application in boosting online outpatient registration using descriptive qualitative research methods. Through interviews, analysis of primary data on outpatient visits, and a psychosocial educational approach, I act as an education provider to provide knowledge and understanding of using the  JKN mobile application. The evaluation revealed that 5% of the socialization of the Mobile JKN application proved successful and effective in increasing online outpatient registration in May 2024. The percentage increase is insignificant because the researcher only conducted socialization in April 2024.

References

Amin, N. F., Garancang, S., & Abunawas, K. (2023). Konsep Umum Populasi dan Samel Dalam Penelitian. Jurnal Pilar, 14(1), 15–31.

Baskila, N. A., Farisni, T. N., & Jihad, F. F. (2023). Pemanfaatan Inovasi Pelayanan Kesehatan Mobile Jkn Pada Masyarakat Di Kota Meulaboh. Kesehatan Masyarakat, 4(September), 2859–2870.

Berliana Wijaya, L., & Tri Surya, N. (2023). Evaluasi Penggunaan MOBILE JKN Terhadap Peningkatan Mutu Pelayanan di Era Revolusi Industri 4.0 di PUSKESMAS Sibela Surakarta. Eprints.Ukh.Ac.Id, 1–10.

Iryana, & Kawasati, R. (2008). Teknik Pengumpulan Data Metode Kualitatif. STAIN Sorong, 21(58), 99–104. https://www.unhcr.org/publications/manuals/4d9352319/unhcr-protection-training-manual-european-border-entry-officials-2-legal.html?query=excom 1989

James W, Elston D, T. J. et al. (2020). Tinjauan Penelitian. In Andrew’s Disease of the Skin Clinical Dermatology.

KEMENKES. (2003). Keputusan Menteri Kesehatan Republik Indonesia No 560/MENKES/SK/IV/2003 Tentang Pola Tarif Perjan Rumah Sakit. 147–173.

Ramadhan M, Susilo K, & Fatah Z. (2023). Evaluasi Inovasi Pelayanan Mobile Jaminan Kesehatan Nasional (JKN) Dalam Pelayanan Rawat Jalan di Rumah Sakit William Booth Surabaya. Soetomo Administrasi Publik, ii, 353–362.

Rusandi, & Muhammad Rusli. (2021). Merancang Penelitian Kualitatif Dasar/Deskriptif dan Studi Kasus. Al-Ubudiyah: Jurnal Pendidikan Dan Studi Islam, 2(1), 48–60. https://doi.org/10.55623/au.v2i1.18

Saputro, C. R. A., & Fathiyah, F. (2022). Universal Health Coverage: Internalisasi Norma di Indonesia. Jurnal Jaminan Kesehatan Nasional (JJKN), 2(2), 204–216. https://doi.org/10.53756/jjkn.v2i2.108

Sugiarto. (2016). Pengertian Alur Pendaftaran Rawat Jalan. 4(1), 1–23.

Suhadi, S. (2022). Dampak Penggunaan Aplikasi Mobile Jkn Terhadap Pelayanan Bpjs. Jurnal Kesehatan, 15(1), 11–23. https://doi.org/10.23917/jk.v15i1.15977

Wahidah, M., Syaiful, A. R., Najib, R. O., Prasetiya, I., Bakhri, A. S., Yuliana Sari, A. R., Sahraini, L. A., Adim, M. F., Rezki, M., & Edwin Jenuar, I. G. B. (2023). Efektivitas Implementasi Monitoring Intensif Pemanfaatan Antrean Online melalui Mobile JKN di Fasilitas Kesehatan Rujukan Tingkat Lanjutan (FKRTL) Champion Kantor Cabang Bulukumba Tahun 2022. Jurnal Jaminan Kesehatan Nasional, 3(1), 116–129. https://doi.org/10.53756/jjkn.v3i1.140

Wulanadary, A., Sudarman, S., & Ikhsan, I. (2019). Inovasi Bpjs Kesehatan Dalam Pemberian Layanan Kepada Masyarakat?: Aplikasi Mobile Jkn. Jurnal Public Policy, 5(2), 98. https://doi.org/10.35308/jpp.v5i2.1119

Yuliastuti, H., & Jawahir, M. (2023). Analisis Efektivitas Pemanfaatan Aplikasi Layanan Kesehatan Mobile Jaminan Kesehatan Nasional Di Indonesia. Jurnal Pengabdian Kepada Masyarakat (JPKM) Langit Biru, 4(01), 28–40. https://doi.org/10.54147/jpkm.v4i01.726

Published

2024-06-10

How to Cite

Silvia, H., & Gunawan, E. (2024). Evaluation of The Use of The Mobile JKN Application to Improve Outpatient Online Registration at Jampangkulon Hospital. International Journal of Advanced Multidisciplinary, 3(1), 113–118. https://doi.org/10.38035/ijam.v3i1.550