The Influence of Leadership Style and Work Facilities on Discipline and Its Impact on the Quality of Public Services at the Tungkal Ilir District Office

Authors

  • Syofian Syofian Universitas Batanghari, Jambi, Indonesia
  • M. Zahari Universitas Batanghari, Jambi, Indonesia
  • Ali Akbar Universitas Batanghari, Jambi, Indonesia

DOI:

https://doi.org/10.38035/ijam.v4i3.1302

Keywords:

Transformational Leadership Style, Intrinsic Motivation, Organizational Commitment, Public Service Quality

Abstract

This study aims to determine the description of leadership style, work facilities, discipline and quality of public services in the Tungkal Ilir District Office and to determine and analyze the influence of leadership style and work facilities on discipline and its impact on the quality of public services in the Tungkal Ilir District Office. This type of research uses descriptive verification research. This study uses the PLS analysis method. Based on the results of the descriptive analysis, it explains that the leadership style is categorized as "Very Good. Work facilities are in the "good" category. Furthermore, discipline is in the "high" category. Meanwhile, the quality of public services is included in the "Good" category.Based on the results of research at the Tungkal Ilir District Office, West Tanjung Jabung Regency, it can be concluded that leadership style and work facilities have a positive and significant influence on discipline and the quality of public services. A good leadership style is not only able to improve employee discipline, but also has a direct impact on improving the quality of services to the public. A similar thing also occurs in work facilities, where adequate facilities and infrastructure support the creation of high discipline, which ultimately strengthens the quality of public services. In addition, discipline has been proven to be an important factor that bridges the influence of leadership style and work facilities on service quality. Therefore, it can be concluded that effective leadership and adequate facility support, if accompanied by strong employee discipline, will significantly encourage improvements in the quality of public services.

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Published

2025-10-21

How to Cite

Syofian, S., Zahari, M., & Akbar, A. (2025). The Influence of Leadership Style and Work Facilities on Discipline and Its Impact on the Quality of Public Services at the Tungkal Ilir District Office. International Journal of Advanced Multidisciplinary, 4(3), 430–439. https://doi.org/10.38035/ijam.v4i3.1302

Issue

Vol. 4 No. 3 (2025): International Journal of Advanced Multidisciplinary (October - December 2025)

Section

Articles

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Copyright (c) 2025 Syofian Syofian, M. Zahari, Ali Akbar

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