Executive Support System For Business and Employee Performance: Analysis Of The Ease of Use Of Information System, User Satisfaction and Quality of Information System
DOI:
https://doi.org/10.38035/ijphs.v1i2.203Keywords:
Ease of Use of Information System, User Satisfaction, quality of information system, Executive Support System for Business, Employee PerformanceAbstract
Abstract: This article aims to examine the relationship between various variables in order to identify potential solutions. The research method used is qualitative, involving the analysis of published journals. Out of the five factors reviewed, three are independent variables, namely the ease of use of information systems, information system user satisfaction, and quality of information system. The executive support system for business is considered the intervening variable, while employee performance is the dependent variable. The analysis of twenty published journals concludes that the independent variables have a positive and significant impact on employee performance. The literature review suggests that businesses should take all factors into account to improve employee performance.
Keywords: Ease of Use of Information System, User Satisfaction, quality of information system, Executive Support System for Business, Employee Performance
References
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Apriyansyah, H. (2022). Literature Review of: Decision Support System: Organization, Human Resources and Knowledge Management. Dinasti International Journal of Economics, Finance & Accounting, 3(2), 136–148. https://doi.org/10.38035/DIJEFA.V3I2.1246
Asio, J. M. R., Leva, E. F., Lucero, L. C., & Cabrera, W. C. (2022). Education Management Information System (EMIS) and Its Implications to Educational Policy: A Mini-Review. International Journal of Multidisciplinary: Applied Business and Education Research, 3(8), 1389–1398. https://doi.org/10.11594/IJMABER.03.08.01
Astuty, W., Pratama, I., Basir, I., & Harahap, J. P. R. (2022). Does Enterprise Resource Planning Lead To The Quality Of The Management Accounting Information System? Polish Journal of Management Studies, 25(2), 93–107. https://doi.org/10.17512/PJMS.2022.25.2.06
Bastardoz, N., & van Vugt, M. (2019). The nature of followership: Evolutionary analysis and review. The Leadership Quarterly, 30(1), 81–95. https://doi.org/10.1016/j.leaqua.2018.09.004
Cakir, G., Bezbradica, M., & Helfert, M. (2019). The Shift from Financial to Non-financial Measures During Transition into Digital Retail – A Systematic Literature Review. Lecture Notes in Business Information Processing, 353, 189–200. https://doi.org/10.1007/978-3-030-20485-3_15/COVER
Chen, T., Cong, G., Peng, L., Yin, X., Rong, J., & Yang, J. (2020). Analysis of User Satisfaction with Online Education Platforms in China during the COVID-19 Pandemic. Healthcare 2020, Vol. 8, Page 200, 8(3), 200. https://doi.org/10.3390/HEALTHCARE8030200
ELAZZAOUI, E., & LAMARI, S. (2022). Delone and McLean information systems success model in the public sector: A systematic review. Journal Of Social Science and Organization Management, 3(1), 133–156. https://revues.imist.ma/index.php/JOSSOM/article/view/30393
Gunesekera, A. (2020). Moderating Role Of User Types And System Usability On Is Success Model: A Meta-Analysis Of E-Learning User Satisfaction. In International Journal of Information, Business and Management (Vol. 12, Issue 4).
Hammood, W. A., @Asmara, S. M., Arshah, R. A., Hammood, O. A., Halbusi, H. al, & Al-Sharafi, M. A. (2020). Factors influencing the success of information systems in flood early warning and response systems context. TELKOMNIKA (Telecommunication Computing Electronics and Control), 18(6), 2956–2961. https://doi.org/10.12928/TELKOMNIKA.V18I6.14666
Hammood, W. A., Arshah, R. A., Asmara, S. M., al Halbusi, H., Hammood, O. A., al Abri, S., Arshah, A., Asmara, M., al Halbusi, S.?;, Hammood, H.?; A., & al Abri, O.?; (2021). A Systematic Review on Flood Early Warning and Response System (FEWRS): A Deep Review and Analysis. Sustainability 2021, Vol. 13, Page 440, 13(1), 440. https://doi.org/10.3390/SU13010440
Lemma Chuma, L. (2020). The Role of Information Systems in Business Firms Competitiveness: Integrated Review Paper from Business Perspective. International Research Journal of Nature Science and Technology. www.scienceresearchjournals.org
Magda Harum, K., Ali, H., & Author, C. (2022). Factors Affecting Operation Information Systems: Strategy, Software, Human Resources. Dinasti International Journal of Digital Business Management, 4(1), 94–104. https://doi.org/10.31933/DIJDBM.V4I1.1601
Mangun Buana, I. B. G. M., & Wirawati, N. G. P. (2018). Influence Quality of Information System, Quality of Information, And Perceived Usefulness On User Accounting Information System Satisfaction. E-Jurnal Akuntansi, 683. https://doi.org/10.24843/eja.2018.v22.i01.p26
Muda, I., Ade Afrina, E., Muda, I., & Ade Afrina, E. (2019). Influence of human resources to the effect of system quality and information quality on the user satisfaction of accrual-based accounting system. Contaduría y Administración, 64(2), 0–0. https://doi.org/10.22201/FCA.24488410E.2019.1667
Primawanti, E. P., Ali, H., & Penulis, K. (2022). Pengaruh Teknologi Informasi, Sistem Informasi Berbasis Web Dan Knowledge Management Terhadap Kinerja Karyawan (Literature Review Executive Support Sistem (ESS) For Business). Jurnal Ekonomi Manajemen Sistem Informasi, 3(3), 267–285. https://doi.org/10.31933/JEMSI.V3I3.818
Rivai, H. V. (2009). Manajemen Sumberdaya Manusia Untuk Perusahaan Edisi ke 2. Manajemen Sumberdaya Manusia Untuk Perusahaan Cetakan 4, 1087.
Setiyono, S. (2022). Literature Review Of: The Influence Of Manusia Resource Information Systems, Discipline And Work Motivation On Employee Performance. Dinasti International Journal Of Education Management And Social Science, 3(5), 731–742. https://doi.org/10.31933/DIJEMSS.V3I5.1280
Shen, F., Xia, C., & Skoric, M. (2020). Examining the roles of social media and alternative media in social movement participation: A study of Hong Kong’s Umbrella Movement. Telematics and Informatics, 47, 101303. https://doi.org/10.1016/j.tele.2019.101303
Siregar, M. (2022). The Influence Of Information Technology, Human Resources And Computer Networks On The Marketing Information System (MSDM Literature Review). Dinasti International Journal of Digital Business Management, 3(4), 608–622. https://doi.org/10.31933/DIJDBM.V3I4.1262
Steffens, N. K., Haslam, S. A., Peters, K., & Quiggin, J. (2020). Identity economics meets identity leadership: Exploring the consequences of elevated CEO pay. The Leadership Quarterly, 31(3), 101269. https://doi.org/10.1016/j.leaqua.2018.10.001
Westerbeek, L., Ploegmakers, K. J., de Bruijn, G. J., Linn, A. J., van Weert, J. C. M., Daams, J. G., van der Velde, N., van Weert, H. C., Abu-Hanna, A., & Medlock, S. (2021). Barriers and facilitators influencing medication-related CDSS acceptance according to clinicians: A systematic review. International Journal of Medical Informatics, 152, 104506. https://doi.org/10.1016/J.IJMEDINF.2021.104506
Ye, S., Tun, Y., & Madanian, S. (2023). Clinical information system (CIS) implementation in developing countries: requirements, success factors, and recommendations. Journal of the American Medical Informatics Association, 30(4), 761–774. https://doi.org/10.1093/JAMIA/OCAD011
Yoon, S., & Kim, M. (2023). A Study on the Improvement Direction of Artificial Intelligence Speakers Applying DeLone and McLean’s Information System Success Model. Human Behavior and Emerging Technologies, 2023, 1–20. https://doi.org/10.1155/2023/2683458
Zhai, Z., Martínez, J. F., Beltran, V., & Martínez, N. L. (2020). Decision support systems for agriculture 4.0: Survey and challenges. Computers and Electronics in Agriculture, 170, 105256. https://doi.org/10.1016/J.COMPAG.2020.105256
Zuleha, A. (2022). The Effect of Information Technology, Single Sign on Information System, Knowledge Management on Business Performance (Literature Review Executive Support System for Business). Dinasti International Journal of Digital Business Management, 4(1), 60–71. https://doi.org/10.31933/DIJDBM.V4I1.1598
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2023-05-26
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