Faktor Faktor Yang Mempengaruhi Motivasi Konsumen: Produk, Harga, Pelayanan dan Lokasi

Authors

  • Adli Nanda Mahasiswa Fakultas Ekonomi dan Bisnis, Universitas Bhayangkara Jakarta Raya
  • Dadan Alfi Rahmatullah Mahasiswa Fakultas Ekonomi dan Bisnis, Universitas Bhayangkara Jakarta Raya

DOI:

https://doi.org/10.38035/jim.v1i2.47

Keywords:

Motivasi Konsumen, Produk, Harga, Pelayanan, Lokasi

Abstract

Banyak faktor yang mempengaruhi perilaku konsumen dalam keputusan pembelian barang dan jasa. Mempelajari dan menganalisis perilaku konsumen dalam keputusan pembelian adalah hal yang penting, sebab dengan pengetahuan dasar yang baik mengenai perilaku konsumen akan dapat memberikan masukan yang berarti bagi perencanaan strategi pemasaran. Jenis penelitian ini adalah penelitian asosiatif, yaitu penelitian yang bertujuan untuk mengetahui pengaruh ataupun juga hubungan antara dua variabel atau lebih. Artikel ini mereview  Faktor-faktor yang mempengaruhi motivasi konsumen, produk, harga, pelayanan dan lokasi.

References

Agussalim, M., Ayu Rezkiana Putri, M., & Ali, H. (2016). Analysis work discipline and work spirit toward performance of employees (case study tax office Pratama two Padang). International Journal of Economic Research.

Agussalim, M., Ndraha, H. E. M., & Ali, H. (2020). The implementation quality of corporate governance with corporate values: Earning quality, investment opportunity set, and ownership concentration analysis. Talent Development and Excellence.

Ali, H., & Limakrisna, N. (2013). Metodologi Penelitian (Petunjuk Praktis Untuk Pemecahan Masalah Bisnis, Penyusunan Skripsi (Doctoral dissertation, Tesis, dan Disertasi. In In Deeppublish: Yogyakarta.

Ali, H. (2020). Modul Strategic Management Program Studi Magister Management.

Ali, H., Sastrodiharjo, I., & Saputra, F. (2022). Pengukuran Organizational Citizenship Behavior : Beban Kerja , Budaya Kerja dan Motivasi ( Studi Literature Review ). Jurnal Ilmu Multidisiplin, 1(1), 83–93.

Ali, H., Zainal, V. R., & Ilhamalimy, R. R. (2022). Determination of Purchase Decisions and Customer Satisfaction: Analysis of Brand Image and Service Quality (Review Literature of Marketing Management). Dinasti International Journal of Digital Business Management, 3(1), 141–153. https://doi.org/10.31933/dijdbm.v3i1.1100

Atmoko, D., & Noviriska. (2022). PERAN PEMUDA DALAM MENCEGAH BAHAYA NARKOBA DAN PORNOGRAFI DI KELURAHAN RAWAJATI, KECAMATAN PANCORAN, JAKARTA SELATAN. Jurnal Pengabdian Kepada Masyarakat, 2(1), 62–67.

Bukhari, E., Fikri, A. W. N., & Narpati, B. (2020). Pembekalan Perencanaan Keuangan dalam Memasuki Persiapan Pensiun bagi PNS Pemkot Bekasi. Jurnal Pengabdian Kepada Masyarakat UBJ, 3(1), 21–26. https://doi.org/10.31599/jabdimas.v3i1.52

Bukhari, E., Narpati, B., & Fikri, A. W. N. (2021). Pengaruh Tingkat Pendidikan dan Pendapatan terhadap Minat Menabung (Studi Kasus pada warga 07 Kampung KB Marga Mulya Bekasi Utara). Jurnal Ilmiah Akuntansi Dan Manajemen, 17(1), 1–6. https://ejurnal.ubharajaya.ac.id/index.php/JIAM/article/view/292

Christian, Y., Suroso, S., & Untari, D. T. (2022). PROJECT PERFORMANCE ANALYSIS USING BALANCED SCORECARD ( CASE STUDY : MANAGE SERVICE PROJECT AT PT . X ). Dinasti International Journal of Management Science, 3(4), 702–714.

Erviani, R. S., Suciati, T. N., & Pohan, A. (2019). KONSEP DIRI ANGGOTA DEWAN PEREMPUAN DPR RI (Studi Interaksionisme Simbolik Tentang Konsep Diri Anggota Dewan Perempuan DRR RI Dari Kalangan Selebritas Periode 2014-2019). Ubhara J, 97–107. https://doi.org/.1037//0033-2909.I26.1.78

Fahmi, I., & Ali, H. (2022). DETERMINATION OF CAREER PLANNING AND DECISION MAKING: ANALYSIS OF COMMUNICATION SKILLS, MOTIVATION AND EXPERIENCE (LITERATURE REVIEW HUMAN RESOURCE MANAGEMENT). Dinasti International Journal of Management Science, 3(5), 823–835.

Fauzi, D. H., & Ali, H. (2021). DETERMINATION OF PURCHASE AND REPURCHASE DECISIONS: PRODUCT QUALITY AND PRICE ANALYSIS (CASE STUDY ON SAMSUNG SMARTPHONE CONSUMERS IN THE CITY OF JAKARTA). Dinasti International Journal of Digital Business Management, 2(5), 794–810. https://doi.org/10.31933/dijdbm.v2i5.965

Ferdiansyah, A., & Bukhari, E. (2021). Pengaruh Modal , Financial Knowledge , Teknologi Dan Media Sosial Terhadap Kinerja UMKM Fashion Di Bekasi Utara. Jurnal Ilmiah Akuntansi Dan Manajemen (JIAM), 17(2), 103–114.

Gunawan, R., Suroso, S., & Syarief, F. (2022). EFFECT OF TECHNOLOGY , EMPLOYEE COMPETENCY AND LEADERSHIP ON OPERATIONAL PERFORMANCE AT MALEO PRODUCER PLATFORM-MADURA OFFSHORE PT . RADIANT UTAMA. Dinasti International Journal Of Management, 3(4), 694–701.

Hadita. (2019). Promosi Dan Harga pada Kepuasan Pelanggan Restoran Fast Food. Ekspektra : Jurnal Bisnis Dan Manajemen, 3(1), 25–38. https://doi.org/10.25139/ekt.v3i1.1431

Hadita, & Adiguna, D. (2019). The effect of location and the promotion mix on visitors’ interest: The case of Muara Beting beach and the forest of Mangrove Muara Gembong Bekasi. African Journal of Hospitality, Tourism and Leisure, 8(5), 1–13.

Hadita, Widjanarko, W., & Hafizah. (2020). Pengaruh Kualitas Produk Smartphone Terhadap Keputusan Pembelian di Masa Pandemic Covid19. Jurnal Kajian Ilmiah, 20(3), 261–268. https://doi.org/10.31599/jki.v20i3.294

Handayani, M., & Wati, L. (2017). Analisa Pengaruh Arus Kas Terhadap Rasio Likuiditas (Studi Kasus Pada PT. Maju Jaya Jakarta). In Jurnal Kajian Ilmiah (Vol. 17, Issue 2, pp. 63–70). http://repository.ubharajaya.ac.id/759/1/Handayani-Wati-Analisa Pengaruh Arus Kas Terhadap Rasio Likuiditas-repo.pdf

Hasyim, U., & Ali, H. (2022). REUSE INTENTION MODELS THROUGH CUSTOMER SATISFACTION DURING THE COVID-19 PANDEMIC : CASHBACK PROMOTION AND E-SERVICE QUALITY CASE STUDY : OVO ELECTRONIC MONEY IN. Dinasti International Journal of Digital Business Management, 3(3), 440–452.

Havidz, H. B. H., Hudaya, A., & Ali, H. (2020). MODEL OF CONSUMER TRUST ON TRAVEL AGENT ONLINE: ANALYSIS OF PERCEIVED USEFULNESS AND SECURITY ON RE- PURCHASE INTERESTS (CASE STUDY TIKET.COM). Dinasti International Journal of Economic, Finance, and Accounting, 1(1), 110–124. https://doi.org/10.38035/DIJEFA

Hazimi Bimaruci Hazrati Havidz, M. R. M. (2020). BRAND IMAGE AND PURCHASING DECISION: ANALYSIS OF PRICE PERCEPTION AND PROMOTION(LITERATURE REVIEW OF MARKETING MANAGEMENT). 1(2), 358–372. https://doi.org/10.38035/DIJEFA

Hermawan, E. (2021). Literature Review Company Policy : Workload , Work Time and Employee Compensation. Journal of Law Politic and Humanities, 1(3), 126–134.

Hermawan, E. (2022a). ANALISIS PENGARUH BEBAN KERJA, KONFLIK PEKERJAAN- KELUARGA DAN STRES KERJA TERHADAP KINERJA PT. SAKTI MOBILE JAKARTA. Jurnal Ilmu Manajemen Terapan, 3(4), 372–380.

Hermawan, E. (2022b). Pengaruh Lingkungan Kerja, Stres Kerja, dan Beban Kerja Terhadap Kinerja PT. Sakti Mobile Jakarta. Jurnal Kajian Ilmiah, 22(2), 1410–9794. http://ejurnal.ubharajaya.ac.id/index.php/JKI

Hernikasari, I., Ali, H., & Hadita, H. (2022). Model Citra Merek Melalui Kepuasan Pelanggan Bear Brand: Harga Dan Kualitas Produk. Jurnal Ilmu Manajemen Terapan, 3(3), 329–346. https://doi.org/10.31933/jimt.v3i3.837

Ikhsani, K., & Ali, D. H. (2017). Keputusan Pembelian: Analisis Kualitas Produk, Harga dan Brand Awareness (Studi Kasus Produk Teh Botol Sosro di Giant Mall Permata Tangerang). In Jurnal SWOT.

Jumawan, Hadita, & Khalida, R. (2020). Peranan Teknologi dan Informasi Dalam Kepemimpinan di Karang Taruna Kelurahan Harapan Jaya. Jurnal ABDIMAS (Pengabdian Kepada Masyarakat) UBJ, 3(1), 33–40.

Kainde, B. I. S., Saimima, I. D. S., & Yurnal. (2021). Rekonstruksi Pasal 66 Ayat (3) Undang-Undang No. 29 Tahun 2004 Tentang Undang-Undang Praktik Kedokteran Terkait Tata Cara Pengaduan Tindakan Malapraktik Dokter di Indonesia. Jurnal Hukum Sasana, 7(2), 309–320. https://doi.org/10.31599/sasana.v7i2.807

Kustiwan, S., & Hadita. (2020). The Impact of the First Media Product Purchase Decision on Brand Image and Product Quality (First Media Customer Survey in DKI Jakarta). American Journal of Humanities and Social Sciences Research (AJHSSR), 4(4), 77–85.

M, A., & Ali, H. (2017). MODEL KEPUASAN PELANGGAN: ANALISIS KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP CITRA MEREK PADA GIANT CITRA RAYA JAKARTA. Jurnal Manajemen. https://doi.org/10.24912/jm.v21i3.254

Mahaputra, M. R., & Saputra, F. (2021a). Application Of Business Ethics And Business Law On Economic Democracy That Impacts Business Sustainability. Journal of Law Politic and Humanities, 1(3), 115–125.

Mahaputra, M. R., & Saputra, F. (2021b). Literature Review the Effect of Headmaster Leadership on Teacher Performance , Loyalty and Motivation. Journal of Accounting and Finance Management, 2(2), 103–113.

Mahaputra, M. R., & Saputra, F. (2021c). RELATIONSHIP WORD OF MOUTH , ADVERTISING AND PRODUCT QUALITY TO BRAND AWARENESS. Dinasti International Journal of Digital Business Management, 2(6), 1099–1108.

Mahaputra, M. R., & Saputra, F. (2022). Determination of Public Purchasing Power and Brand Image of Cooking Oil Scarcity and Price Increases of Essential Commodities. International Journal of Advanced Multidisciplinary, 1(1), 36–46.

Maharani, A., & Saputra, F. (2021). Relationship of Investment Motivation , Investment Knowledge and Minimum Capital to Investment Interest. Journal of Law Politic and Humanities, 2(1), 23–32.

Meutia, K. I., Hadita, & Widjarnarko, W. (2021). Dampak Brand Image dan Harga terhadap Keputusan Pembelian Produk Miniso. Journal of Technopreneurship on Economics and Business Review, 2(2), 75–87. https://doi.org/10.37195/jtebr.v2i2.68

Mukhtar, Risnita, Saifillah, M. S., & Ali, H. (2016). Effect of knowledge management and work commitment to employees satisfaction services (Study on teacher Madrasah Aliyah Country Jambi Province). International Journal of Economic Research.

Nofrialdi, R. (2021). Online Shopping Behavior Model: Determining the Factors Affecting Repurchase Intention. Journal of Law, Politic and Humanities, 1(2), 88–97.

Noorfikri, A. W., Narpati, B., Bukhari, E., & Nursal, M. F. (2021). Pelatihan Komputer Untuk Meningkatkan Ketrampilan dan Motivasi Belajar Anak – Anak Yatim di Rumah Yatim Bekasi. Jurnal Pengabdian Kepada Masyarakat UBJ, 4(2), 131–140. https://doi.org/10.31599/jabdimas.v4i2.627

Noviriska. (2019). SOLUSI KONFLIK HUKUM BISNIS DALAM KONTRAK KERJASAMA ANTARA AGENCY MODEL DAN TALENT DENGAN PARA PIHAK PADA INDUSTRI ENTERTAINMENT. Jurnal Krtha Bhayangkara, 13(1), 76–99.

Nursal, M. F., Komariah, N. S., & Rianto, M. R. (2022). Pengaruh Money Saving , Time Saving , Pendapatan dan Lingkungan Sosial terhadap Keputusan Menggunakan Aplikasi Online Food pada Masyarakat Muslim di Kota Bekasi. Jurnal Ilmiah Ekonomi Islam, 8(02), 1769–1775.

Nursal, M. F., Rianto, M. R., & Bukhari, E. (2022). The Influence of Market Orientation , Entrepreneurial Orientation , Knowledge Management and Learning Organization on Performa nce Mediated by Innovation in Culinary SME ’ s i n Bekasi. East Asian Journal of Multidisciplinary Research (EAJMR), 1(8), 1691–1702.

Panday, R., & Nursal, M. F. (2021). The effect of service quality and customer satisfaction on customer loyalty. Jurnal Manajemen Strategi Dan Aplikasi Bisnis, 4(1), 171–180. https://doi.org/10.1108/ijbm-03-2019-0096

Pandiangan, K., Masiyono, M., & Dwi Atmogo, Y. (2021). Faktor-Faktor Yang Mempengaruhi Brand Equity: Brand Trust, Brand Image, Perceived Quality, & Brand Loyalty. Jurnal Ilmu Manajemen Terapan, 2(4), 471–484. https://doi.org/10.31933/jimt.v2i4.459

Pratikno, Y., Hermawan, E., & Arifin, A. L. (2022). Human Resource ‘Kurikulum Merdeka’ from Design to Implementation in the School: What Worked and What not in Indonesian Education. Jurnal Iqra’ : Kajian Ilmu Pendidikan, 7(1), 326–343.

Prayetno, S., & Ali, H. (2020). Entrepreneurial supply chain management competence: Predictors of work motivation advocate. International Journal of Supply Chain Management, 9(3), 444–454.

Rachmawati, S. (2015). GUYUP RUKUN DENGAN MUSIK GAMELAN JAWA. Buletin KPIN, 1(4).

Rahmayani, O., & Nofrialdi, R. (2022). The Effect of Utilization of Social Media Instagram @Nanarfshop on Buying Interest of Fisipol Students University Ekasakti Padang. Journal of Law Politic and Humanities, 2(2), 85–94.

Ramadhan, A., & Bukhari, E. (2020). Analisis Komparasi Penghasilan Driver Go-Jek Dan Grab Terhadap Standar Upah Minimum Regional Kota Bekasi Pada Saat Pandemi Covid-19. Jurnal Ilmiah Akuntansi Dan Manajemen, 16(2), 26–31. https://doi.org/10.31599/jiam.v16i2.293

Ridwan, M., Mulyani, S. R., & Ali, H. (2020). Perceived organizational support in efforts to improve organizational commitments and its impact on employee performance(study at SPMI private university in West Sumatra). Talent Development and Excellence.

Riyanto, S., Adila, L., & Ali, H. (2017). The Effect of Incentives And Job Enthusiasm To Productivity of Go- Jek Driver At PT . Go-Jek Indonesia. Journal of Research in Business and Management, 5(1), 35–41.

Rony, Z. T., Lubis, F. M., Santoso, B., & Rizkyta, A. (2020). The relevance of political skills for leaders and managers in the industrial revolution 4.0: A case study of the Indonesian private television industry. International Journal of Innovation, Creativity and Change, 12(1), 447–465.

Saputra, F. (2021). Leadership , Communication , And Work Motivation In Determining The Success Of Professional Organizations. Journal of Law Politic and Humanities, 1(2), 59–70.

Saputra, F. (2022a). Analysis Effect Return on Assets (ROA), Return on Equity (ROE) and Price Earning Ratio (PER) on Stock Prices of Coal Companies in the Indonesia Stock Exchange (IDX) Period 2018-2021. Dinasti International Journal of Economics, Finance and Accounting, 3(1), 82–94. http://repository.uph.edu/41805/%0Ahttp://repository.uph.edu/41805/4/Chapter1.pdf

Saputra, F. (2022b). Analysis of Total Debt , Revenue and Net Profit on Stock Prices of Foods And Beverages Companies on the Indonesia Stock Exchange ( IDX ) Period 2018-2021. Journal of Accounting and Finance Management, 3(1), 10–20. https://doi.org/https://doi.org/10.38035/jafm.v3i1

Saputra, F. (2022c). The Role of Human Resources , Hardware , and Databases in Mass Media Companies. International Journal of Advanced Multidisciplinary, 1(1), 45–52.

Saputra, F., & Ali, H. (2021). THE IMPACT OF INDONESIA ’ S ECONOMIC AND POLITICAL POLICY REGARDING PARTICIPATION IN VARIOUS INTERNATIONAL FORUMS : G20 FORUM ( LITERATURE REVIEW OF FINANCIAL MANAGEMENT ). Journal of Accounting and Finance Management, 1(4), 415–425.

Saputra, F., & Ali, H. (2022). PENERAPAN MANAJEMEN POAC: PEMULIHAN EKONOMI SERTA KETAHANAN NASIONAL PADA MASA PANDEMI COVID-19 (LITERATURE REVIEW MANAJEMEN POAC). Jurnal Ilmu Manajemen Terapan, 3(3), 316–328. https://doi.org/10.31933/jimt.v3i3

Saputra, F., & Mahaputra, M. R. (2022a). Building Occupational Safety and Health ( K3 ): Analysis of the Work Environment and Work Discipline. Journal of Law Politic and Humanities, 2(3), 105–114.

Saputra, F., & Mahaputra, M. R. (2022b). EFFECT OF JOB SATISFACTION , EMPLOYEE LOYALTY AND EMPLOYEE COMMITMENT ON LEADERSHIP STYLE ( HUMAN RESOURCE LITERATURE STUDY ). Dinasti International Journal of Management Science, 3(4), 762–772.

Saputra, F., & Mahaputra, M. R. (2022c). Relationship of Purchase Interest , Price and Purchase Decisions to IMEI Policy ( Literature Review Study ). Journal of Low Politic and Humanities, 2(2), 71–80.

Saputra, F., & Saputra, E. B. (2021). Measures of Corruption : Needs , Opportunity and Rationalization. Journal of Law Politic and Humanities, 2(1), 42–50.

Sari, R. K., Woestho, C., & Handayani, M. (2021). Analisis Kemampuan Keuangan Daerah Pada Daerah Tertinggal di Provinsi Sulawesi Tengah. Jurnal Kajian Ilmiah, 21(1), 45–54. https://doi.org/10.31599/jki.v21i1.324

Shobirin, M., & Ali, H. (2019). Strategi Pengembangan Infrastruktur dalam Meningkatkan Pelayanan Penumpang di Bandar Udara Internasional Soekarno Hatta Cengkareng. Jurnal Ekonomi Manajemen Sistem Informasi, 1(2), 155–168.

Sitio, T., & Ali, H. (2019). Patient Satisfaction Model and Patient Loyalty: Analysis of Service Quality and Facility (Case Study at Rawamangun Special Surgery Hospital). Scholars Bulletin, 5(10), 551–559. https://doi.org/10.36348/sb.2019.v05i10.002

Soehardi, S., Meutia, K. I., Dharmanto, A., Mulyadi, M., & Nursal, M. F. (2021). Model Keputusan Turis Melalui Aksesibilitas, Akomodasi Dan Media Sosial Di Tanjung Lesung. Jurnal Ilmiah Manajemen Ubhara, 3(1), 187. https://doi.org/10.31599/jmu.v3i1.876

Sudiantini, D. (2020). Leaders and Culture.

Sudiantini, D., & Saputra, F. (2022). Pengaruh Gaya Kepemimpinan: Kepuasan Kerja, Loyalitas Pegawai dan Komitmen di PT Lensa Potret Mandiri. Formosa Journal of Sustainable Research (FJSR), 1(3), 467–478.

Sulistyowati, A., Rianto, M. R., Handayani, M., & Bukhari, E. (2022). Pengaruh Financial Literacy, Return dan Resiko terhadap Keputusan Investasi Generasi Milenial Islam di Kota Bekasi. Jurnal Ilmiah Ekonomi Islam, 8(02), 2253–2260. https://jurnal.stie-aas.ac.id/index.php/jei/article/view/5956%0Ahttps://jurnal.stie-aas.ac.id/index.php/jei/article/download/5956/2441

Supriyadi, T., Apriyenti, L. U., Rismalinda, Hutahaean, E. S. H., Pertiwi, Y. W., Gina, F., Fitriyanto, M., & Anifah. (2019). Cita-citamu Mau Jadi Apa ? : Mengajarkan Cita-cita Pada Anak-Anak Komunitas Rumah Pelangi Bekasi. JURNAL ABDIMAS UBJ: Jurnal Pengabdian Kepada Masyarakat, 2(2), 131–139.

Suroso, S. (2022). Analysis of the Effect of Capital Adequacy Ratio (CAR) and Loan to Deposit Ratio (LDR) on the Profits of Go Public Banks in the Indonesia Stock Exchange (IDX) Period 2016 – 2021. Economit Journal: Scientific Journal of Accountancy, Management and Finance, 2(1), 45–53. https://doi.org/10.33258/economit.v2i1.610

Sutiksno, S. D. U., Rufaidah, P., Ali, H., & Souisa, W. (2017). A Literature Review of Strategic Marketing and The Resource Based View of The Firm. Int. J. Econ. Res, 14(8), 59–73.

Syauket, A., Karsono, B., & Atmoko, D. (2022). Kebijakan Telemudik Bentuk Perlindungan Negara Pada Masyarakat Menuju New Normal Ditengah Pendemi Corona. Jurnal Kajian Ilmiah, 22(1), 1–10. https://doi.org/10.31599/jki.v22i1.696

Wahono, S., & Ali, H. (2021). Peranan Data Warehouse, Software Dan Brainware Terhadap Pengambilan Keputusan (Literature Review Executive Support Sistem for Business). Jurnal Ekonomi Manajemen Sistem Informasi, 3(2), 225–239. https://doi.org/10.31933/jemsi.v3i2.781

Widodo, D. S., Silitonga, P. E. S., & Ali, H. (2017). Analysis of Organizational Performance: Predictors of Transformational Leadership Style, Services Leadership Style and Organizational Learning (Studies in Jakarta Government). International Journal of Economic Research, 14(2), 167–182.

Winarso, W., Nursal, M. F., & Prasetyo, E. T. (2018). Analisis Strategi Penetapan Harga Produk Usaha Kecil dan Menengah terhadap Volume Penjualan (Studi Kasus Pada Bakso di Bekasi Utara). Jurnal of Business and Entrepreneur, 2(1), 1–14.

Yulianingrum, A., Rianto, M. R., & Handayani, M. (2021). Pengaruh Pengetahuan Keuangan, Pendapatan, dan Perilaku Keuangan terhadap Kepuasan Keuangan pada Tenaga Harian Lepas SATPOL PP di Kabupaten (X). Jurnal Ilmiah Akuntansi Dan Manajemen (JIAM), 17(1), 71–77. http://ejurnal.ubharajaya.ac.id/index.php/JIAM/article/view/582

Published

2022-09-22

How to Cite

Nanda, A., & Alfi Rahmatullah, D. . (2022). Faktor Faktor Yang Mempengaruhi Motivasi Konsumen: Produk, Harga, Pelayanan dan Lokasi. Jurnal Ilmu Multidisiplin, 1(2), 356–367. https://doi.org/10.38035/jim.v1i2.47