The Impact of Electronic Word Of Mouth (EWOM), Influencers Marketing, and Brand Image on Purchase Intention via Online Travel Agents (OTA)

Authors

  • Dewi Purnama Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Natasya Dewi Rahayu Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Achmad Muhyidin Arifa'i Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Nashrullah Nashrullah Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/jim.v3i4.2141

Keywords:

Purchase Intention, Online Travel Agent (OTA), Tiket.com, Electronic Word of Mouth (EWOM), Influencers Marketing, Brand Image

Abstract

This study aims to examine and analyze the variables of Electronic Word of Mouth (X1) and Influencers Marketing (X2) on Purchase Intention through Online Travel Agent (Z) with the Brand Image (Y) variable as mediation on Tiket.com platform. This study uses a quantitative method with random sampling techniques. The respondents in this study consisted of 296 people and then the results were processed using IBM SPSS Statistics 25. Data collection was carried out by survey method using a questionnaire through Google Form as a research instrument. After conducting a hypothesis test, the results show that Electronic Word of Mouth, Influencers Marketing and Brand Image have a positive significant influence on Purchase Intention on the Tiket.com application.

References

Abraham B. Nomleni, Maria M. Sakunab, Fransiskus Moda, Gaudensius Djuang, & Apryanus Fallo. (2023). Pengaruh Harga, Promosi Dan Gaya Hidup Terhadap Keputusan Pembelian Pada Tiket.Com. ORGANIZE: Journal of Economics, Management and Finance, 2(2), 97–106. https://doi.org/10.58355/organize.v2i2.20

Adinda Nora Farasandy, & Willy Arafah. (2023). Pengaruh Influencer Terhadap Purchase Intention Pada Platform Media Sosial. Jurnal Ekonomi Trisakti, 3(2), 2819–2830. https://doi.org/10.25105/jet.v3i2.17809

Aji, M., Nurlenawati, N., & Triadinda, D. (2023). Pengaruh Online Customer Review dan Customer Rating terhadap Minat Beli Produk Fashion Di Platform Shopee (Studi pada Mahasiswa Manajemen Universitas Buana Perjuangan Karawang). Management Studies and Entrepreneurship Journal, 4(6), 9373–9392. http://journal.yrpipku.com/index.php/msej

APJII. (2024). Internet Indonesia. 1–73. https://survei.apjii.or.id/

Bahar, A., & Sjaharuddin, H. (2015). Pengaruh kualitas produk dan kualitas layanan terhadap kepuasan konsumen dan minat beli pada ranch market. Jurnal Organisasi Dan Manajemen, 3, 1–21.

Burnirma, R. D., & Wardhana, A. (2017). Analisis Kualitas Website Tiket.Com. Journal of Chemical Information and Modeling, 4(4), 745–754.

Christina. (2017). Pengaruh Event Honda Di Pekan Raya Jakarta Terhadap Brand Image Produk Motor Honda. Jurnal Ilmu Komunikasi, 8(2), 163–186.

Crystrie, D. A., & Sartika, S. H. (2022). Apakah Influencer Marketing berpengaruh pada Pengambilan Keputusan Pembelian di Marketplace Shopee pada Generazi Z?

Dewi, S. R. (2023a). ANALISIS PENGARUH INFLUENCER MARKETING TERHADAP BRAND EQUITY SECARA KESELURUHAN YANG DIMEDIASI OLEH BRAND AWARENESS DAN CUSTOMER BRAND ENGAGEMENT. วารสารวิชาการมหาวิทยาลัยอีสเทิร์นเอเชีย, 4(1), 88–100.

Dewi, S. R. (2023b). ANALISIS PENGARUH INFLUENCER MARKETING TERHADAP BRAND EQUITY SECARA KESELURUHAN YANG DIMEDIASI OLEH BRAND AWARENESS DAN CUSTOMER BRAND ENGAGEMENT. Drs. Anas Hidayat, M.B.A., Ph.d Diajukan, Salsabella Rahma Dewi, 4(1), 88–100.

Doris Fadela Naurin. (2023). The Influence of Brand Image and Brand Trust on Interest in Buying Airline Tickets on the Tiket.Com Online Site. Formosa Journal of Sustainable Research, 2(4), 919–938. https://doi.org/10.55927/fjsr.v2i4.3537

Febriana Sulistya Pratiwi. (2022). pengaruh influencer marketing produk elektronik pada platform youtube terhadap custimer purchase intention dengan brand image sebagai variabel mediasi dalam perspektif ekonomi islam. Universitas Islam Negeri Raden, 8.5.2017, 2003–2005.

Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS 25 edisi ke-9. http://slims.umn.ac.id//index.php?p=show_detail&id=19545

Halim, A., & Tyra, M. J. (2021). Pengaruh Online Consumer Review Dan Influencer Terhadap Keputusan Pembelian Produk Di Marketplace Shopee. Buletin Ekonomi: Manajemen, Ekonomi Pembangunan, Akuntansi, 18(1), 99. https://doi.org/10.31315/be.v18i1.5630

Hariyanti, N. T., & Wirapraja, A. (2018). Pengaruh Influencer Marketing Sebagai Strategi Pemasaran Digital Era Moderen. Jurnal Manajemen Dan Inovasi (MANOVA), 15(2), 14–23. https://doi.org/10.15642/manova.v1i2.350

Hu, P. J., Brown, S. A., Thong, J. Y. L., Chan, F., & K. Y., & Tam, K. Y. (2009). Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax. Journal of American Society for Information Science and Technology, 60(2), 292–306. http://doi.org/10.1002/asi

Indriyati, I., Sitorus, M. R., & Tarina, F. (2023). Pengaruh Brand Image dan E-Service Quality Terhadap Keputusan Pembelian Melalui Kepuasan Konsumen Online Travel Agent Tiket.com. Jurnal Manajemen Bisnis Transportasi Dan Logistik, 8(2), 1. https://doi.org/10.54324/j.mbtl.v8i1.1192

Irianto, D. R. (2020). Pengaruh Content Marketing Dan Brand Image Terhadap Minat Beli Produk Mitra Bukalapak (Studi pada Konsumen Mitra Bukalapak di Kota Malang). Paper Knowledge . Toward a Media History of Documents, 12–26.

Kotler, P. (1998). A generic concept of marketing. Marketing Management, 7(3).

Kotler, P. (2000). Managing and Delivering Marketing Programs. Marketing Management: The Millennium Edition, 1–456. www.pearsoncustom.com

Kotler, P., & G. Armstrong. (2020). Principles of Marketing (18th ed. P).

Kotler P. (2005). Guida Della Facolta ’ Di Economia Anno Accademico 2005 / 06 Programmi D ’ Esame.

Kurniawan, C. N., & Susanto, A. (2020). Pengaruh Celebrity Endorsement, Brand Image, dan Testimoni di Instagram Terhadap Minat Beli Kondumen. Management & Accounting Expose, 3(2), 98–112. https://doi.org/10.21460/jrmb.2019.142.338

LAMDIK, 2023. (2023). ANALISIS PENGARUH ELECTRONIC WORD OF MOUTH (E-WOM), BRAND IMAGE, DAN SOCIAL MEDIA MARKETING TERHADAP KEPUTUSAN PEMBELIAN PADA PRODUK JAM TANGAN (STUDI KASUS PADA PRODUK WOODKA). Universitas Islam Indonesia, 4(1), 88–100.

Lengkawati, A. S., & Saputra, T. Q. (2021). Pengaruh Influencer Marketing Terhadap Keputusan Pembelian (Studi Pada Elzatta Hijab Garut). Prismakom, 18 (1)(1), 33–38.

Lin, Wu, dan Chen dalam Pasaribu dan Sugiarto Lin, Wu, dan C. dalam P. dan S. (2018). Pengaruh Electronic Word of Mouth (EWOM) terhadap Minat Reservai Hotel Bintang 4 dan atau Bintang 5 Melalui Citra Merek Sebagai Variabel Perantara. Petra IJBS, 2007, 609–620.

Lu, Y., Deng, Z., & Wang, B. (2007). Tourism and Travel Electronic Commerce in China. Electronic Markets, 17(2), 101–112. https://doi.org/10.1080/10196780701295974

McCarthy, M., de Boer, M., O’Reilly, S., & Cotter, L. (2003). Factors influencing intention to purchase beef in the Irish market. Meat Science, 65(3), 1071–1083. https://doi.org/https://doi.org/10.1016/S0309-1740(02)00325-X

Mustaqiem, M. F., Sholihin, U., & Hardiningrum, I. S. (2024). PENGARUH INFLUENCER MARKETING, CONTENT MARKETING, DAN SOCIAL MEDIA INSTAGRAM TERHADAP MINAT BELI PRODUK SIMCARD BYU TELKOMSEL PADA SISWA SMK NEGERI 1 KEDIRI. 6(6).

Parama A.P, D. A., & Seminari, N. K. (2020). Pengaruh Brand Image Dalam Memediasi Electronic Word of Mouth Terhadap Purchase Intention Pada Pengguna Traveloka. E-Jurnal Manajemen Universitas Udayana, 9(1), 139. https://doi.org/10.24843/ejmunud.2020.v09.i01.p08

Prasetio, A., & Nursandi, W. (2022). Analisis Minat Pengguna Layanan Online Travel Agent (OTA) Pada Tiket.com di Indonesia Mengggunakan Model Pendekatan Modifikasi UTAUT 2. Jurnal Manajemen Dan Keuangan, 11(1), 36–54. https://doi.org/10.33059/jmk.v11i2.3432

Purwowidhu, C. (2023). Kian Melesat di 2023, Pariwisata Indonesia Bersiap Menuju Level Prapandemi. Kemenkeu.Go.Id. https://mediakeuangan.kemenkeu.go.id/article/show/kian-melesat-di-2023-pariwisata-indonesia-bersiap-menuju-level-prapandemi

Putri, M. G., & Rofiuddin, M. (2023). Minat beli konsumen Nobby Hijab Salatiga: Pengaruh eWOM, influencer marketing, dan Islamic brand congruence melalui citra merek. Journal of Halal Industry Studies, 2(1), 20–38. https://doi.org/10.53088/jhis.v2i1.758

Putri, V. H. (2021). PENGARUH ELECTRONIC WORD OF MOUTH DAN ELECTRONIC SERVICE QUALITY TERHADAP MINAT BELI TIKET CITILINK INDONESIA AIRLINE. Manajemen & Bisnis, 18–18. https://doi.org/10.2307/j.ctv1tjrvmj.12

Ruata, D. Y., Mangantar, M. M., & Pandowo, M. H. C. (2021). The Influence of Electronic Word of Mouth (E-WOM) and Brand Image on Customer Purchase Intentions at Traveloka Online Travel Agency. Jurnal EMBA, 9(4), 115–125.

Ryan, N. A. (2002). International Business Master Thesis No 2002:4. School of Economics and Commercial Law.

Safitri, H., Safitri, S. C., Harisyah, P. N., Dita, S. D. R., & Kusumawati, D. (2022). Analisis Pengaruh Digital Marketing Tiktok Pada Trend Home Decor Terhadap Konsumen Dalam Melakukan Pembelian Produk Ikea. Studi Manajemen, 1–7.

Sakinah, N. (2021). Pengaruh Iklan dan Electronic Wordof Mouth terhadap Keputusan Pembelian dengan Kesadaran Merek sebagai Variabel Mediasi (Doctoral dissertation, Universitas Muhammadiyah Malang). Universitas Muhammadiyah Malang.

Santosa, A. T. (2019). Pengaruh Kualitas Pelayanan, Kualitas Produk, Store Atmosphere, Dan E-Wom Terhadap Proses Keputusan Pembelian (Survei Terhadap Konsumen Zenbu-House of Mozaru Paris Van Java, Bandung). Jurnal Manajemen Maranatha, 18(2), 148–158. https://doi.org/10.28932/jmm.v18i2.1613

Shapiro, D., & Shi, X. (2008). Market segmentation: The role of opaque travel agencies. Journal of Economics and Management Strategy, 17(4), 803–837. https://doi.org/10.1111/j.1530-9134.2008.00196.x

Simamora, B. (2002). Aura Merek. In PT Gramedia Pustaka Utama.

Sindunata, I. (2018). Pengaruh Electronic Word of Mouth terhadap Keputusan Pembelian di agoda.com. Hospitality Dan Manajemen Jasa, 6(1), 128–138.

Tjiptono, F. (2005). Brand Management & Strategy.

Vilarinho, T. A. (2014). Pursuit of competitive advantage for Online Travel Agencies: Driving from price to value. 1–75.

Wachyuni, S. S., & Wiweka, K. (2020). Kepuasan Wisatawan Dalam Penggunaan E-Commerce Agoda Dalam Pemesanan Hotel. Journal of Tourism Destination and Attraction, 8(1), 61–70. https://doi.org/10.35814/tourism.v8i1.1366

WEF, & University of Surrey. (2024). Travel & Tourism Development Index 2024 - Insight Report. 1–97.

Widuri, P. (2015). Pengaruh Citra Merek Terhadap Minat Beli Konsumen Garuda Indonesia Sebagai Full Service Airline (Survey Pada Masyarakat Kota Jakarta Tahun 2015). Transportation Logistic.

Wijaya, V. L., Muljani, N., & Koesworo, Y. (2021). Pengaruh E-Wom Dan Brand Awareness Terhadap Brand Image Dalam Menimbulkan Purchase Intention Di Traveloka Pada Generasi Milenial Di Surabaya. Jurnal Ilmiah Mahasiswa Manajemen, 10(2), 101–109. https://doi.org/0.33508/jumma.v10i2.3612

Downloads

Published

2025-02-22

How to Cite

Purnama, D., Rahayu, N. D., Arifa'i, A. M., & Nashrullah, N. (2025). The Impact of Electronic Word Of Mouth (EWOM), Influencers Marketing, and Brand Image on Purchase Intention via Online Travel Agents (OTA). Jurnal Ilmu Multidisiplin, 3(4), 797–814. https://doi.org/10.38035/jim.v3i4.2141