Analysis of service quality and connectivity to the effectiveness of commuter line train passengers at Soekarno-Hatta Airport (Basoetta)

Authors

  • Gina Pebriana Zulkarnain Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Indonesia
  • Banun Erlin Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Indonesia
  • Rr.Endang Wahyuni Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Indonesia
  • Masjraul Hidajat Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Indonesia

DOI:

https://doi.org/10.38035/jim.v3i4.2127

Keywords:

Service quality, Connectivity, Passengers Effectiveness, Airport Train

Abstract

The purpose of this study was to determine the effect of service quality and connectivity on the effectiveness of Soekarno-Hatta airport commuter line train passengers. The population in this study were all passengers of the Soekarno-Hatta Airport Commuter Line (Basoetta) train who used the train service. The research employed a quantitative methodology, utilizing data analysis techniques such as validity testing, reliability testing, multiple linear regression testing, multiple correlation coefficient testing, multiple determination coefficient testing, partial T testing, simultaneous F testing, and assessment of classical assumptions, including multicollinearity testing. The data analysis in this study reveals that both service quality and connectivity have a positive and statistically significant impact, either individually or together. This implies that passengers are content with the level of service quality and connection provided by the Soekarno-Hatta Airport Commuter Line (Basoetta).

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Published

2025-02-16

How to Cite

Zulkarnain, G. P., Erlin, B., Wahyuni, R., & Hidajat, M. (2025). Analysis of service quality and connectivity to the effectiveness of commuter line train passengers at Soekarno-Hatta Airport (Basoetta). Jurnal Ilmu Multidisiplin, 3(4), 673–684. https://doi.org/10.38035/jim.v3i4.2127

Issue

Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)

Section

Articles

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Copyright (c) 2025 Gina Pebriana Zulkarnain, Banun Erlin, Rr.Endang Wahyuni, Masjraul Hidajat

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