The Effect of Implementing an Outpatient Registration Strategy at the Elderly Clinic on the Speed of Quality Service at RSUD Welas Asih

Authors

  • Aliya Eliani Agustina Medical Record and Health Information, Piksi Ganesha Polytechnic, Indonesia
  • Diansyah Diansyah Medical Record and Health Information, Piksi Ganesha Polytechnic, Indonesia

DOI:

https://doi.org/10.38035/ijphs.v4i3.2282

Keywords:

Elderly Patients, Registration, Service Quality, Mobile JKN

Abstract

The digitalization of healthcare services through the Mobile JKN application aims to improve service efficiency; however, it still faces challenges among elderly patients due to low digital literacy. This study aimed to analyze the effect of the outpatient registration strategy for the elderly clinic on the speed and quality of healthcare services at RSUD Welas Asih. This study employed a quantitative method with an explanatory research approach and a cross-sectional design. The sample consisted of 214 elderly patients aged ≥60 years, selected using the purposive sampling technique. Data were collected through observation, structured interviews, and patient visit reports, and were analyzed using the Chi-Square test with SPSS version 25. The results showed that most respondents successfully completed the check-in process through Mobile JKN and received faster healthcare services. The Chi-Square test results showed a Pearson Chi-Square value of 205.748 with a significance value of 0.000 (p<0.05), indicating a significant relationship between Mobile JKN check-in status and the speed of outpatient services. The implemented solutions included staff assistance, use of Mobile JKN, and manual service options for patients experiencing difficulties. These strategies were shown to support improved efficiency and quality of healthcare services for elderly patients.

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Published

2026-09-05

Issue

Vol. 4 No. 3 (2026): International Journal of Psychology and Health Science (July - September 2026)

Section

Articles

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Copyright (c) 2026 Aliya Eliani Agustina, Diansyah Diansyah

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