Subandi, Subandi, Maulidin Wahid, M. Wisanggeni Ariohadi, and Stefanus Berhand Putra Aryawan. 2025. “The Effect of Customer Relationship Management and Service Innovation on Customer Loyalty Through Customer Satisfaction Case Study: PT. Sayap Mas Utama”. Jurnal Ilmu Multidisiplin 3 (4):781-96. https://doi.org/10.38035/jim.v3i4.2140.