LORENZA, Dina; TRIGONO, Ahdun; HUTAPEA, Fresley. Pengaruh Kualitas Pelayanan terhadap Word of Mouth di Instalasi Rawat Jalan RS An-Nisa Tangerang Tahun 2025 . Jurnal Ilmu Multidisiplin, [S. l.], v. 5, n. 1, p. 831–849, 2026. DOI: 10.38035/jim.v5i1.1907. Disponível em: https://greenpub.org/JIM/article/view/1907. Acesso em: 9 jun. 2026.