PATAYOAN, Abraham; RANTUNG, Samuel; LULE, Benny. The Role of Customer Sentiment Analysis in Enhancing Service Efficiency through Digital Transformation: Evidence from Coffee Shops in Manado. Jurnal Ilmu Multidisiplin, [S. l.], v. 4, n. 5, p. 3716–3726, 2025. DOI: 10.38035/jim.v4i5.1534. Disponível em: https://greenpub.org/JIM/article/view/1534. Acesso em: 10 jan. 2026.