R. . Abdul Gafur, V. . Rivai Zainal, and A. . Hakim, “Analysis of The Jakarta Public Satisfaction Index (IKM) During The Covid-19 Pandemic, Quarter IV of 2021 on Public Services In The Investment Management Unit and One-Door Integrated Services (Dpmptsp) at The Urban Village Level, Jakarta Province”, IJAM, vol. 1, no. 4, pp. 351–365, Feb. 2023.